We aim to delivery high quality products using the best available transport methods.
Please inspect all parcels immediately and report any visible damage to the transport courier. If any ordered bottles have been broken during shipping, please contact us at firstname.lastname@example.org within 48 hours after receiving the parcel. Please take photos of the damaged bottles and the parcel.
We believe in all the products we sell. Please contact us at email@example.com and explain your issue. In all cases the defective products are subject to our evaluation, or if needed, to the producers evaluation and without any guarantee of being accepted as defective. In all cases, if the product is in good conditions to be marketed again, or returned in the same conditions as it was delivered, the complaint is accepted and the product replaced or refunded.
If you open a bottle and find that it’s defective, you should keep the cork and take the batch number. Usually you can find it in the back label of the bottle. Then contact us at firstname.lastname@example.org. We may need to ask the cork back, and in those cases you can post it in a mail envelope to our address, which we will send you by email.
We will inform you of our decision once we have inspected the cork and either replace or refund the bottle, according to your wish.
Since we cannot control how you store your bottles, we will only accept complaints on defective bottles within 30 days of the purchase. Items to be returned are subject to evaluation by our staff.
How to return items
If you wish to return items, please contact us at email@example.com within 30 days of the purchase.
Wines should not be returned without prior approval from us.
Who pays for return shipping
We will assume all costs regarding situations of damaged or wrongly delivered items. Our team will arrange with you the pickup of the parcel and we will use our transport companies.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.